Cancellation & Refund Policy

Cancellation

You may cancel your order any time before it is dispatched, by writing to us at support@h2wellness.co.in or calling +91 72078 13674. Once an order has been dispatched, it can no longer be cancelled.

Returns

As our products are food items, opened packs are not eligible for return for hygiene and safety reasons.

Replacement & Refund Eligibility

We offer a replacement or refund only if your order arrives:

• Damaged or defective,
• Expired, or
• Incorrect (a different product than what you ordered).

To be eligible, you must report the issue within 48 hours of delivery at support@h2wellness.co.in along with photo or video proof of the issue.

Refund Processing

Once a replacement/refund request is approved, refunds are processed within 5–7 business days to the original payment method used at checkout via Cashfree Payments.

Order Cancelled By Us

If we cancel your order — for example due to stock unavailability, a pricing error, or suspected fraud — any amount already paid will be refunded in full within 5–7 business days.

Contact

For any cancellation, replacement or refund request, reach us at support@h2wellness.co.in or +91 72078 13674.